Send us an email through the form. We usually respond within one business day.
Mailing & Return address :
442 5th Avenue #1021
Manhattan NY 10018
Customers should contact our team via email.
For customer responses, please email:
Want to know where your order is?
Other Chic NYC Offices & Departments:
Downtown Fort Lauderdale, Florida Customer Care, Marketing & Sales - email@example.com
Beijing Design & Shipping Center - firstname.lastname@example.org
Chic NYC HQ, Upper Management, Investments or General Inquiry - email@example.com
Is your order late? Be patient. WE ARE NOT FAST FASHION. Chic NYC creates or purchases our haute couture items handmade in our design house or they are bought by buyers globally. We strive to bring you custom, one of a kind items. Please be patient. We relay this to customers online and in store via our policies page, shipping page and the legal agreements that are created once you checkout or purchase in store.
No refunds, chargebacks or money returned for late or delayed orders. All sales are final in store or online. Chic NYC is a custom haute couture boutique, creating or purchasing your order once you make your purchase. Our items are created by our design team and then shipped to you in our trademark packaging once ready. Please be patient when purchasing the official CHIC NYC merchandise as we do create our items in house, handmade, or they are purchased specifically for you by our buying team in New York City and Beijing.